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Frequently Asked Questions

Where can I find the best rates?

Our best rates and promotions are available on our Offers page, or over the phone +44 (0) 131 221 7200 or via e-mail at sales.edinburgh@frasershospitality.com.

What kind of services and facilities do you offer?

Fraser Suites Edinburgh offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

How do I get to the hotel?

Our location is just fantastic and could be any more central. St Giles Street is just a 5-minute walk from the main train station of Edinburgh (Waverley Station), a short taxi ride from the St Andrews Square Bus station and also within walking distance (3 minutes) from the last stop of the Airport Shuttle.

How to reach the hotel from the airport?

It takes about 25 minutes by taxi from the airport to Fraser Suite Edinburgh and costs about £22-25.

You may also use the shuttle service, the blue double-decker buses outside the airport terminal. Tickets can be purchased on the bus or from the office located at the bus stop and cost £3.50 one-way or £6 return per person.

We are happy to organize private shuttle and meet and greet services, please contact us with your flight details (prices are available on request)

Do you provide an internet access?

We offer free wireless internet access throughout the building and free WiFi connection in our rooms and suites.

Where can we eat?

In your room/suite you will have a fully equipped kitchenette. There are several shops in the area. Our Broadsheet Bistro is open for continental or full Scottish breakfast every day and for lunch and dinner during the high season .

How to make the best experience of Edinburgh?

There are lots to see and do in Edinburgh, each offering different and unique experience. Check out the attractions on our Attractions page or with our Client relations Executives for recommendations. The Edinburgh Castle and The Royal Mile is a must and you would like to consider  taking the hop on-hop off buses with the departure point being just 3 minutes away.

When is the check-in time?

You can check-in from 3.00PM. If you request an early arrival, please advise the reception team who will be happy to organize this, subject to availability.

We also offer late checkout for a small charge (and again, subject to availability). For details, please contact us on +44 (0) 131 221 7200, or by e-mail sales.edinburgh@frasershospitality.com.

When is the check-out time?

Our check-out time is 11:00am.

What time is the breakfast served?

Breakfast is served every day. During the week Opening times are 7.00am to 10.00am during the week and 8.00am to 11.00am at weekends.

Do you have a laundry room?

Yes. It is open 24/7, with washing and drying machines available for your use.

Do you have a fitness centre?

Yes, a 24/7 fully-equipped gym is availble for our guests.

Where can I go for shopping?

The main shopping areas of Princes Street, George Street are just a short walk away. There are several large department stores in the area, and you may also find an abundance of small shops close by. St James Centre is a safe bet for the wet days (there are some of those in Scotland!) and Harvey Nichols and Jenners offer high-end products. There is a lovely farmers market held every Saturday on Castle Terrace, too.

Which type of beds do you have?

We have twin and double rooms and suites available.

What is your cancellation policy?

Our cancellation policy depends on the offer which you have selected. In each case it is explained on our website. If you require any further information, feel free to contact us.

Where can I find the closest bank, ATM and exchange office?

A Halifax branch is located on the Royal Mile, about a hundred metres from the hotel.

Do you provide newspapers?

Newspapers may be provided upon request with applicable charges apply. 

What is maximum number of people in each apartment type?

Each apartment covers the following number of guests:
Classic Rooms and Junior Suites: 2 guests
1 Bedroom: 3 guests
Feature Suites: 2-3 guests
Kindly contact our reservations department for further request or clarification.

Do you have Suites for persons in wheelchairs?

Yes, some of our serviced apartments are handicap-friendly with ample room to allow wheelchair mobility.

Do you accept pets?

Unfortunately, pets are not allowed within the vicinity of the property, except guide dogs.

Do you provide parking and what is the cost?

Guests receive 25% discount at the nearby Waverly Station Car Park which cost an approx. £15 for 24 hours.

Can I leave my luggage if my room is not available?

Yes, you may leave your luggage with our concierge.

What are the reception opening hours?

The reception, concierge and security services are 24/7.

Do you provide shuttle service to the airport?

We do not provide shuttle service to the airport. However, we will be able to arrange Limousine or Taxi service upon request.

Is there a supplement for children?

Complimentary baby cots are availale upon request and subject to availability.
Rental of extra beds are available upon request and are chargable at £30/night.