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    FAQs

    Where can I find the best rates?

    The best rates available on the internet can be found at https://edinburgh.frasershospitality.com/en. Don't forget to check out https://edinburgh.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.edinburgh@frasershospitality.com or +44 (0)131 221 7200.

    Facilities &Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Edinburgh features daily housekeeping, 24/7 fully equipped gym, complimentary high-speed internet access and more. For a full list of services and facilities, please visit https://edinburgh.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided?

    Yes, a 24/7 fully-equipped gym is availble for our guests.

    Is internet access provided?

    We offer free wireless internet access throughout the building and free WiFi connection in our rooms and suites.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 11:00am.

    What time is breakfast served?

    Breakfast is served from 7.00am to 10.00am Mondays to Saturdays, and from 8.00am to 10.30am on Sundays.

    What is the cost of breakfast?

    Breakfast is available at £10.00 per person for the continental buffet breakfast, £12.00 for the full Scottish breakfast and £20.00 for both. Price excludes prevailing taxes.

    What are the available dining options?

    All-day dining is available at The Stocks & Kirks Bar located at the ground floor of the property. The well-equipped kitchen/kitchenette also provides you with the convenience to cook in your apartment.

    In-room dining options are available as well. Please contact the Front Desk for the menu available.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. You are also welcome to use the washers and dryers in the laundry room on your own.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King, Queen, Twin and Double bedding configurations are provided subject to availability and room configuration.

    Should you require more information, please feel free to contact us at sales.edinburgh@frasershospitality.com or +44 (0)131 221 7200.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability. Extra beds are also available at £15 per night subject to availability.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Newspapers may be provided upon request. Charges may apply. 

    Are the residences disabled-friendly?

    Yes, Fraser Suites Edinburgh is disabled-friendly.

    Is on-site parking available and what is the cost?

    On-site parking is unavailable. However, guests are eligible for a 20% discount at the nearest parking facility at Waverly Station Car Park, which is within a 15-minutes walk. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach the Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at £60 per way. Please feel free to approach the Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach the Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Edinburgh is just a 5-minute walk from Waverley Railway Station, a 7-minute car ride from Edinburgh Bus Station and a 3-minute walk from the last stop of the Airport Shuttle.

    Alternatively, a car will take you from Edinburgh Airport to Fraser Suites Edinburgh in under 30 minutes.

    How to reach the hotel from the airport?

    It takes about 25 minutes by taxi from the airport to Fraser Suite Edinburgh and costs about £22-25.

    You may also use the shuttle service, the blue double-decker buses outside the airport terminal. Tickets can be purchased on the bus or from the office located at the bus stop and cost £4.50 one-way or £7.50 return per person.

    We are happy to organize private shuttle and meet and greet services, please contact us with your flight details (prices are available on request)

    Are there any recommended attractions in Edinburgh?

    Edinburgh is the charming, historical capital of Scotland offering unique experiences at every turn. Some of the attractions include The Edinburgh Castle, The Royal Mile, Arthur's Seat and more. For more recommendations, please feel free to approach the Front Desk.

    Where can I go for shopping?

    The main shopping areas of Princes Street, George Street are just a short walk away. There are several large department stores in the area, and you may also find an abundance of small shops close by. St James Centre is a safe bet for the wet days (there are some of those in Scotland!) and Harvey Nichols and Jenners offer high-end products. There is a lovely farmers market held every Saturday on Castle Terrace, too.

    Where is the closest bank, ATM and exchange office located?

    The closest bank is Halifax located on the Royal Mile, about 150m away from the property.

    Feel free to approach the Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.edinburgh@frasershospitality.com or +44 (0)131 221 7200.

    What is the maximum number of guests allowed in each residence type?

    For Classic Rooms and Junior Suites, the maximum occupancy is 2.

    For 1-Bedrooms, the maximum occupancy is 3.

    For Feature Suites, the maximum occupancy is 3.

    Should you require more information, please feel free to contact us at sales.edinburgh@frasershospitality.com or +44 (0)131 221 7200.

    Are pets allowed?

    Pets are allowed subject to prior notice, while guide dogs are always welcome.

    Should you wish to put through a request or require more information, please feel free to contact us at sales.edinburgh@frasershospitality.com or +44 (0)131 221 7200.